Approach

This enables us to deploy the right specialists and methods according to the customer's needs and the required solution. After the delivery of the project, we are a reliable source of information regarding all questions arising from using the software.

Because of this, HintTech chooses techniques and methods such as RUP, AGILE-SCRUM, RAD en LAD, which make that possible.

By breaking down complex systems into logical components, we make them surveyable. This offers direct advantages during the development stage, but also in the longer term. Components are suitable for reuse in new projects and can be replaced if changes in business management require this. As a result, software applications become more manageable.

HintTech offers you the option of adapting a standard application to satisfy your organization's wishes and requirements. HintTech develops its custom applications on the basis of Java/J2EE or Microsoft .NET architecture. Both are flexible, stable and widely deployable in virtually all IT environments. Over the years, our Java/J2EE and .NET Expertise Teams have amassed a wealth of experience in the design and development of complex IT systems,integration with existing applications and middleware applications. HintTech does this in a structured way, by means of thorough analysis and functional planning.

We agree on factors such as budget, methodology, corporate wide support and time-frame. The agreed upon aspects of the project are documented and signed-off by the client. If required we can include quality control and testing as part of the project.

Besides experienced project managers, HintTech also employs quality control managers, delivery managers, testers and architects. We have knowledge groups for each competency in which current market developments are monitored and discussed. Each competency group is headed by a senior colleague who has earned his/her spurs in that specific discipline. He or she shares his/her enthusiasm for the subject with colleagues, with priority being given to the acquisition of new knowledge and sharing of experiences and issues.

The checks and tests are executed by the quality control managers are there to ensure an even higher quality of HintTech projects and products and a clear understanding of that quality. All our software development and management activities are structurally tested. These structured tests are based on a number of core principles. One of the methods wherein these principles are present is TMap (Test Management Approach). The HDC uses TMap, which is the most used international standard for testing.

• Skilled service desk: HintTech assigns actual developers, directly able to start problem solving immediately, instead of unskilled resources.
• Exclusively reserved capacity according to support model: every customer is important to us; the agreed upon capacity is exclusively reserved to service you.
• Service levels and KPIs tailored to your business needs: pay for what you need and what your internal customers demand from you.
• 24x7 ticket issuing: issue support tickets whenever you want; no need to wait for the opening of the service window.
• Access to all support tooling: track progress, see the quality of documentation. Complete handover of all relevant documentation and code after the end of the contract.
• Technical application management: no need for arguments about responsibilities between your hosting provider and your application management provider, as HintTech can take ownership of the technical management related to the managed application.
• Cloud hosting DTAP: full service, all-in-one solution for infrastructure management and application management.
• Global sourcing: HintTech uses global delivery centres in order to provide you with quality services with lower total costs of ownership.

Application Service Library (ASL)

HintTech uses ASL2, a framework specifically designed for application management. ASL works closely with ITIL, the framework for infrastructure management and fits perfectly with BISL, the functional management framework. HintTech carries out processes such as incident management, change management and service level management with ASL.

Open and clear communication is indispensable before and during projects, to keep the wishes of our clients in focus and pre-empt unrealistic expectations from both parties. We work together closely with our clients and let the people who will use the application participate and build in structural control and evaluation mechanisms. This last process makes sure that our clients have insight into the progress of the project at any moment.

Our principles include cooperation, clarity and in taking pleasure in our work. To guarantee efficiency and quality, we furthermore use innovative collaboration tools and agile methods tailored to the technology. We call this Virtual Project Office the HintTech Development Centre (HDC).