Managed Services

Developing, maintaining and supporting large, complex, highly distributed, mission-critical applications is extremely challenging. HintTech provides application management services in order to resolve problems faster, reduce downtime and improve the quality of your applications.

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Managed Services

Resolve problems faster, reduce downtime and improve the quality of your applications

With four basic support models and several additional modules available, HintTech can tailor its application management services to your specific needs and requirements

HintTech can work together with your hosting provider or deliver a full service where both the application as the infrastructure is managed by HintTech in a cloud environment.

With fully certified developers in several delivery centres, HintTech delivers high quality services, together with attractive pricing.

Our advantage

HintTech distinguishes itself by providing an unique total package for application management:

Our approach

Realistic, cost efficient, practical and results oriented

Application Service Library (ASL)

HintTech uses ASL2, a framework specifically designed for application management. ASL works closely with ITIL, the framework for infrastructure management and fits perfectly with BISL, the functional management framework. HintTech carries out processes such as incident management, change management and service level management with ASL.

ISO 9001:2008 certified

ISO 9001:2008HintTech has received an ISO 9001:2008 certification for the way in which it fulfils the expectations of its clients and customers and forms tangible evidence in regard to our consistent delivery of quality. Open and clear communication is indispensable before and during projects, to keep the wishes of our clients in focus and pre-empt unrealistic expectations from both parties. We work together closely with our clients and let the people who will use the application participate and build in structural control and evaluation mechanisms. This last process makes sure that our clients have insight into the progress of the project at any moment.

Virtual Project Office

We work in a 'virtual project office' where dedicated personnel, irrespective of time and place, work on client projects, whether in the office, at home or at the client premises. Our principles include cooperation, clarity and in taking pleasure in our work. To guarantee efficiency and quality, we furthermore use innovative collaboration tools and agile methods tailored to the technology. We call this Virtual Project Office the HintTech Development Centre (HDC).

Testing & quality control

Quality control is involved in all our application management projects. The checks and tests are executed by the quality control managers are there to ensure an even higher quality of HintTech projects and products and a clear understanding of that quality.

All our software development and management activities are structurally tested. These structured tests are based on a number of core principles. One of the methods wherein these principles are present is TMap (Test Management Approach). The HDC uses TMap, which is the most used international standard for testing.

Read more about our approach.

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